In the dynamic Indian E-Commerce business, the visionary leader and CEO of Shipclues has established a promising courier aggregator to transform the e-commerce business, handle shipping strategy and logistics across the country. From a startup to a scalable courier aggregator, Kaushal Sharma’s journey has been a testament to innovation, smart aggregation and hard work.
What is the problem-driven inception of Kaushal Sharma, CEO of Shipclues?
The efficiency and profitability of small and medium-sized e-commerce businesses in India are hampered by inconsistent service and a fragmented courier network. Therefore, Kaushal Sharma, CEO of Shipclues, has procured a solution to this problem and launched the company with the mission to simplify logistics procedures through smart aggregation, infused solution and cognitive routing. The consumer demand has been increasing, but real-time tracking, transparency in pricing and last-mile delivery have been difficult for many online sellers.
How Kaushal Sharma overcame hurdles to make Shipclues a successful courier aggregator in the e-commerce industry?
Smart aggregation model introduced by Shipclues refers to the concept that, instead of depending on one single E-Commerce courier partner, aggregate services from multiple leading E-Commerce courier providers to help sellers make a comparative analysis, and optimize shipments in real time.
Creating real-time data transparency
The logistics industry mostly faces product delivery delays, ineffective tracking and lack of accountability issues. Shipclues has introduced transparency and tech-driven visibility. With real-time tracking, non-delivery report management and a customer notification system, we have improved the post-order experience for consumers to help sellers build trust and reduce RTO rate.
Tier 2 & Tier 3 Regional Logistics management
Smaller cities and rural areas in India often suffer from inadequate delivery infrastructure that has made last-mile logistics challenging. To this, Kaushal Sharma, CEO of Shipclues, has formed a strategic partnership with hyper-local and regional courier aggregators. This has led to the extension of the service and maintained affordability and speed. In remote regions, sellers can now serve consumers without any logistics barriers.
Establishing trust in the crowded logistics market
To convince E-Commerce sellers to trust new logistic platforms and deviate from traditional courier relationships was problematic. To this, Shipclues CEO, Kaushal Sharma, has focused on customer success rate and service quality to make a differentiation by offering trustworthy customer support, transparent COD settlement and customer order-based performance courier selection.
How has Shipclues’ journey from a startup to a scalable has impacted the Indian E-Commerce industry?
The journey of Shipclues has impacted positively from startup to scalable. It has been mapped clearly for better understanding.
Empowering MSMEs and D2C Brands
The sustenance of the E-Commerce industry in India is supported hugely by MSMEs and increasing D2C brands. Shipclues has made access to the premium courier services for these organisations by leveraging cost-effective centralised platforms to connect them with various courier aggregators.
Reducing Operational Complexity
After incorporating multiple courier aggregators, Shipclues has significantly minimised operational burden on the sellers. The dashboard offers automatic shipping, AI-based courier recommendation and proper tracking methodology that minimises human error and improves dependency on the delivery mechanism. This business is streamlining its logistics without recruiting large operational teams, which directly reduces expenses and increases profit margin.
Encouraging data-driven complexities
With the introduction of Data analytics and performance dashboards, ShipClues has enabled sellers to make justified data-driven logistics decisions. From identifying the best performing courier aggregator and e-commerce partner to understanding RTO trained data, insights have helped businesses to optimise supply chain mechanisms and improve profit margin.
About the Company
Shpclues is the e-commerce courier aggregator in India co-founded and led by Kaushal Sharma. The company’s vision of smart logistics has been improving India’s E-Commerce business. Shipclues has been emphasising transparency, automation and changing the future of logistics in India.
